Company News

LeapPoint welcomes Tamara Taylor as the Director of Customer Success and Strategic Engagement.  Tamara will drive the strategy and alignment of the customer success program, accelerating our customers’ business value. She will be responsible for the well being of long-term customer relationships and customer experience along key customer journey moments. 

When asked what Tamara is looking forward to most, she responded, “I am thrilled to be part of the LeapPoint leadership team and joining a company that possesses such a talented team of professionals. I’m excited to align my business experience to help clients achieve great organizational success. Working directly with clients is not only my calling; it’s truly an honor.”

As a proven business leader, Tamara has created operational best practices centered around executing key strategic deliverables, high-quality outcomes, and unparalleled customer experiences. She is responsible for building and maintaining a customer-centric focus where success is identified throughout each phase of the customer journey.   

“Our clients are our priority,” said Nicholas DeBenedetto, President and CEO of LeapPoint. “This is another step in the right direction to ensure they are getting the best value of their investment in LeapPoint.” 

Tamara has over two decades of business and technology experience, solving some of the most complex business challenges. She brings to LeapPoint expertise in business strategy, customer success leadership, change management, and portfolio and project management experience.  Tamara has built and led teams in B2B SaaS, healthcare, and higher education environments. She also serves on for-profit and not-for-profit boards, lending her expertise in fundraising and strategic planning.

Prior to LeapPoint, Tamara worked at Workfront, where she served the company’s largest global customers, helping them build their digital transformation strategy to achieve business outcomes. She has worked with customers in various industries, including financial services, government, healthcare, retail, biotech, and higher education. Tamara has made Utah her home. She holds an MBA and an Adjunct Faculty position, both from the University of Utah, located in Salt Lake City.

Did you attend Workfront’s Leap Virtual Conference this year?

LeapPoint participated and sponsored the Workfront Experience Zone this past month and our thought leaders presented in two different breakout sessions. While we missed seeing all our clients in person and hosting our annual event, we were grateful to engage with so many of you in our sessions, discussion forums, and in our virtual booth.

Whether you already attended the Leap virtual experience or missed our speakers, we have provided links to our breakout sessions for your viewing.

Here’s what you missed:

Enabling the CMO with J. Alan Goddard, Senior Director | LeapPoint

CMOs today face incredible pressure to deliver marketing outcomes while simultaneously working with broken processes that don’t scale. The solution isn’t necessarily to buy more technology but to maximize what they already have and translate it into business effectiveness. Join two of LeapPoint’s MarTech and Connected Works leaders as they walk through a connected ecosystem that streamlines processes and delivers sales and marketing outcomes by connecting Workfront, Allocadia, Adobe, Seismic, Percolate, and G6.

WATCH HERE

 

User Adoption Cheat Code with Erin Furrow, Director of Digital Learning | JumpSeat
This course will share how thousands of Workfront users are leveraging JumpSeat for in-application training. Enable your users with step-by-step instructions that guide them on how to perform their work right inside of Workfront. JumpSeat also helps with adapting to changes, including those in the new Workfront experience. All attendees will receive a free 90-day trial version to pilot a guide with your user base.

WATCH HERE

 

LeapPoint helps you harness the full power of your Workfront Investment.

Interested in learning more about LeapPoint? Visit our Workfront Partnership page or connect with our team to schedule your one-on-one Zoom meeting with our Strategic Solutions Manager, Rodney Still at calendly.com/rodneystill.

How do you plan to prepare for the New Workfront Experience?

Enter JumpSeat – a digital adoption platform that provides efficient, effective, and permanent fix for one of the biggest challenge areas of technology implementation. It supplies users with customized, role-based learning experiences that adapt to their needs to drive learning, understanding, and adoptions. Delivering Real-time Training, In-App Experience, and Persona-Based & Customized Learning Paths. Leverage over 30+ prebuilt New Experience guides or build your own!

If you are interested in a demo sign up here.

LeapPoint and Seismic have established a strategic alliance designed to help enterprise organizations streamline and integrate their marketing processes and technologies to enable sales efficiencies. Seismic, the recognized leader in sales and marketing enablement, equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. LeapPoint will provide managed services for Seismic, making it possible for organizations to deliver more effective marketing initiatives, greater sales productivity and a greater return on technology spend.

Seismic offers unparalleled capabilities in syncing content between integrated technologies to ensure marketers and sellers have access to the right materials and information wherever they work. Unique to the sales enablement market, however, is the level to which Seismic incorporates data and functionality from integrated technologies to help sellers be more productive.

“Our marketing clients focus heavily on strategic planning and work management,” said Nicholas DeBenedetto, CEO of LeapPoint. “Creating that streamlined user experience to enable the use of this strategic content will be transformative. Seismic’s powerful content intelligence and analytics will demonstrate marketing’s impact on the bottom line, focus on what is delivering revenue and providing the ability to look at future investments more strategically.”

“LeapPoint is widely recognized as a trusted provider of strategic technology services to top global brands, and this alliance will help Seismic to expand our reach into new markets,” said Preseetha Pettigrew, Global VP Strategic Alliances at Seismic. “Organizations are consistently being asked to deliver more with less, and aligning process, technology, and change management to ensure clients are successfully deploying their resources in a way to quickly deliver value and ROI is imperative. Together with LeapPoint, we’ll be able to incorporate data and functionality from integrated technologies to ensure marketers and sellers have access to the right materials and information wherever they work.”

As digital transformation takes hold across one business sector after another, there are more ways for customers to interact with companies, products, and services than ever before. This shifting consumer landscape is prompting new concerns about data security and privacy. A recent study sponsored by Seismic found that there is a direct correlation between sales enablement maturity and a company’s ability to meet and exceed revenue goals. The largest difference between those who achieve their revenue targets and those who do not, outside of talent, is insights. This finding illustrates that providing better insights to sellers and marketers is critical for revenue goal attainment.  These companies also experience larger order values and more cross-sell and upsell opportunities. It’s not surprising: Collaborative teams that are more effective at creating, accessing, and delivering personalized content will deliver better experiences to their buyers — and ultimately win more business.

“The future of work is clear,” said Janelle Nash, senior director at LeapPoint. “Our clients want their technology investments to work together and make it easy for their teams to manage their work. Our alliance with Seismic helps us provide strategic guidance and services to organizations that need to measure marketing investments, strategically align with sales, and make sure they are investing their time and money in the right ways.”

LeapPoint offers a unique perspective and services for Seismic clients:

    •       Strategy and Roadmap: Ensure the most strategic work is prioritized, streamlined and delivers desired outcomes. Our experts come from highly regulated industries and understand the complex challenges that need to be addressed to achieve successful results. 
    •       Business Process: Whether designing new organization models from scratch or modernizing marketing or sales enablement teams, we enjoy helping clients think differently when aligning people to deliver on their most important work.
    •       Seismic Implementation: Maximize solution usability, scalability and drive operational efficiencies. Experienced LeapPoint consultants can walk you through the strategy and design of a Seismic solution that fits your needs, then configure, test and deploy using our proven methodology.
    •       Integrations and Development: Reduce manual effort and improve data integrity across solutions. Our large team of seasoned integration professionals can develop integration roadmaps, guide you through best practices, and do the hands-on work with API connections or iPaaS solutions like Workato, MuleSoft, DellBoomi and more.
    •       People and Change: Go beyond user adoption and achieve adaptation. With multiple bundled options, LeapPoint can help you get your teams trained on your processes, workflows and your customized Seismic system.
    •       Reporting and business intelligence: Improved decision making and business outcomes. Tell your story using data from multiple systems, delivered via visualization platforms like Tableau, Domo and PowerBI.

 

To learn more about how to leverage the LeapPoint & Seismic partnership, click here.

 

About LeapPoint

LeapPoint is a boutique consultancy founded in 2006 with a mission to drive enterprise change through the delivery of innovative solutions. Established by Big 4 alumni who sought more flexibility and agility in meeting clients’ most critical business needs, the firm has a long history of cross-industry experience across finance, HR, IT, marketing, and federal government teams. LeapPoint prides itself on its ability to deliver immediate and lasting benefits to its clients. Since its inception, LeapPoint has grown to a lean yet effective team of more than 60 consultants who encompass a diversity of backgrounds and bring a wealth of expertise from all levels of the enterprise. Balancing strategic business acumen with deep functional expertise, LeapPoint offers its clients the right combination of strategic insight and tactical support. For more information, visit leappoint.com.

About Seismic

Seismic is the recognized leader in sales and marketing enablement, equipping global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Powerful content intelligence and analytics enable marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted. The result for global enterprises like IBM, American Express, PayPal, and Quest Diagnostics is better to win rates, larger deals, and higher customer retention. Seismic is headquartered in San Diego with additional offices in North America, Europe, and Australia. To see how Seismic is being used by companies in your industry, visit https://seismic.com/

At LeapPoint, we continually invest in security best practices to ensure that your data stays safe. Today, we’re excited to announce that we’ve successfully completed our SOC 2 Type 1 audit.

“A commitment to enterprise-grade security is one reason why many leading Fortune 500 software companies have achieved this status, and now we can say that LeapPoint is no different,” says Ali Langston, Information Security Officer at LeapPoint.

What is SOC 2 Type 1 certification?

SOC 2 is considered the gold standard for security compliance for software-as-a-service (SaaS) companies. SOC 2 requires companies to establish and follow strict information security policies and procedures, encompassing the security, availability, and confidentiality of customer data.

Achieving SOC 2 Type 1 certification means that our software development processes and practices meet required levels of oversight and monitoring so that we can proactively identify and address any unusual activity. Ultimately with this certification, our goal is to give our clients the peace of mind they deserve when using our products – JumpSeat, LeapPoint One, and DataConnect.

 

 

 

We’re ready to take your enterprise to the next level. Contact us at info@leappoint.com and learn how to bring your A-Game.

We are proud to announce LeapPoint’s new status as a Microsoft Azure Silver Partner.

The Silver Cloud Platform Competency is an acknowledgment given only to those who specialize in building, integrating and/or extending solutions or infrastructures using the Microsoft Azure cloud platform.

An organization can only qualify for the Cloud Platform Competency after demonstrating proven Azure performance, passing rigorous technology assessments, meeting the Azure consumption requirement and providing references that not only prove successful implementation of cloud projects but satisfactory customer service. Due to the challenging criteria, achieving a silver competency places LeapPoint among a small percentage of Microsoft partners worldwide.

Microsoft Silver Partner Logo (PRNewsFoto/Fixstars)

The Silver Cloud Platform Competency demonstrates LeapPoint’s dedication to meeting the evolving business infrastructure needs of Microsoft’s customers and enables LeapPoint to keep clients ahead with innovative solutions that help them move faster, achieve more and save money.

 

About LeapPoint

We drive enterprise change. A management and technology consulting firm that provides advisory and digital services, as well as custom application development, LeapPoint offers a thoughtful blend of resources to bring just the right mix of business acumen and functional expertise to drive enterprise change. Our genesis is firmly rooted in the belief that your success is the most important outcome of our work. For more information, visit leappoint.com.

LeapPoint is growing! We’re especially excited to welcome and introduce two of our newest team members – Jessalyn Klein, Ph.D., and Naseer Rashid.  Read on and get to know them and how they’re contributing to LeapPoint and our clients.

Meet Jessalyn Klein, Ph.D.

 

Jessalyn Klein is a licensed psychologist who works with individual employees, teams, and business leaders to enhance performance by aligning people with goals for change. Convinced that people are growth-oriented, Jessalyn drives them toward their potential with a compassionate yet challenging consultation that enables them to embrace more effective ways of being and working. Her collaborative approach leverages the LeapPoint team to help clients identify and adopt advancements in process and technology.

In addition to eight years as a psychotherapist, Jessalyn spearheaded the strategic planning, implementation, and evaluation phases of a comprehensive mental health program for a large university. Jessalyn has supported LeapPoint learning and development for two years and now leads the company’s growing change management practice, drawing from her experience driving change at individual, group and organizational levels. Jessalyn holds a Ph.D. in Counseling Psychology from University at Buffalo.

 

Meet Naseer Rashid

 

Naseer Rashid is a Marketing Transformation Technology Manager at LeapPoint who drives enterprise transformation by partnering with executives and lending them his in-depth knowledge to effectively target and connect with their key audiences through the right content and tools.

Throughout his career, he has held various roles in the marketing technology space – from HR Communications to back-end development. Additionally, he has worked in a number of industries including biotechnology, financial services, government, and software, helping Naseer build an extensive understanding of customer needs and develop an actionable path to success. Naseer holds a Bachelor of Science degree in Systems Engineering and Operations Research from George Mason University.