11 Aug LeapPoint welcomes Tamara E. Taylor as the Director of Customer Success and Strategic Engagement .
LeapPoint welcomes Tamara Taylor as the Director of Customer Success and Strategic Engagement. Tamara will drive the strategy and alignment of the customer success program, accelerating our customers’ business value. She will be responsible for the well being of long-term customer relationships and customer experience along key customer journey moments.
When asked what Tamara is looking forward to most, she responded, “I am thrilled to be part of the LeapPoint leadership team and joining a company that possesses such a talented team of professionals. I’m excited to align my business experience to help clients achieve great organizational success. Working directly with clients is not only my calling; it’s truly an honor.”
As a proven business leader, Tamara has created operational best practices centered around executing key strategic deliverables, high-quality outcomes, and unparalleled customer experiences. She is responsible for building and maintaining a customer-centric focus where success is identified throughout each phase of the customer journey.
“Our clients are our priority,” said Nicholas DeBenedetto, President and CEO of LeapPoint. “This is another step in the right direction to ensure they are getting the best value of their investment in LeapPoint.”
Tamara has over two decades of business and technology experience, solving some of the most complex business challenges. She brings to LeapPoint expertise in business strategy, customer success leadership, change management, and portfolio and project management experience. Tamara has built and led teams in B2B SaaS, healthcare, and higher education environments. She also serves on for-profit and not-for-profit boards, lending her expertise in fundraising and strategic planning.
Prior to LeapPoint, Tamara worked at Workfront, where she served the company’s largest global customers, helping them build their digital transformation strategy to achieve business outcomes. She has worked with customers in various industries, including financial services, government, healthcare, retail, biotech, and higher education. Tamara has made Utah her home. She holds an MBA and an Adjunct Faculty position, both from the University of Utah, located in Salt Lake City.