Author: Morgan Conroy

LeapPoint welcomes Tamara Taylor as the Director of Customer Success and Strategic Engagement.  Tamara will drive the strategy and alignment of the customer success program, accelerating our customers’ business value. She will be responsible for the well being of long-term customer relationships and customer experience along key customer journey moments. 

When asked what Tamara is looking forward to most, she responded, “I am thrilled to be part of the LeapPoint leadership team and joining a company that possesses such a talented team of professionals. I’m excited to align my business experience to help clients achieve great organizational success. Working directly with clients is not only my calling; it’s truly an honor.”

As a proven business leader, Tamara has created operational best practices centered around executing key strategic deliverables, high-quality outcomes, and unparalleled customer experiences. She is responsible for building and maintaining a customer-centric focus where success is identified throughout each phase of the customer journey.   

“Our clients are our priority,” said Nicholas DeBenedetto, President and CEO of LeapPoint. “This is another step in the right direction to ensure they are getting the best value of their investment in LeapPoint.” 

Tamara has over two decades of business and technology experience, solving some of the most complex business challenges. She brings to LeapPoint expertise in business strategy, customer success leadership, change management, and portfolio and project management experience.  Tamara has built and led teams in B2B SaaS, healthcare, and higher education environments. She also serves on for-profit and not-for-profit boards, lending her expertise in fundraising and strategic planning.

Prior to LeapPoint, Tamara worked at Workfront, where she served the company’s largest global customers, helping them build their digital transformation strategy to achieve business outcomes. She has worked with customers in various industries, including financial services, government, healthcare, retail, biotech, and higher education. Tamara has made Utah her home. She holds an MBA and an Adjunct Faculty position, both from the University of Utah, located in Salt Lake City.

Did you attend Workfront’s Leap Virtual Conference this year?

LeapPoint participated and sponsored the Workfront Experience Zone this past month and our thought leaders presented in two different breakout sessions. While we missed seeing all our clients in person and hosting our annual event, we were grateful to engage with so many of you in our sessions, discussion forums, and in our virtual booth.

Whether you already attended the Leap virtual experience or missed our speakers, we have provided links to our breakout sessions for your viewing.

Here’s what you missed:

Enabling the CMO with J. Alan Goddard, Senior Director | LeapPoint

CMOs today face incredible pressure to deliver marketing outcomes while simultaneously working with broken processes that don’t scale. The solution isn’t necessarily to buy more technology but to maximize what they already have and translate it into business effectiveness. Join two of LeapPoint’s MarTech and Connected Works leaders as they walk through a connected ecosystem that streamlines processes and delivers sales and marketing outcomes by connecting Workfront, Allocadia, Adobe, Seismic, Percolate, and G6.



User Adoption Cheat Code with Erin Furrow, Director of Digital Learning | JumpSeat
This course will share how thousands of Workfront users are leveraging JumpSeat for in-application training. Enable your users with step-by-step instructions that guide them on how to perform their work right inside of Workfront. JumpSeat also helps with adapting to changes, including those in the new Workfront experience. All attendees will receive a free 90-day trial version to pilot a guide with your user base.



LeapPoint helps you harness the full power of your Workfront Investment.

Interested in learning more about LeapPoint? Visit our Workfront Partnership page or connect with our team to schedule your one-on-one Zoom meeting with our Strategic Solutions Manager, Rodney Still at

How do you plan to prepare for the New Workfront Experience?

Enter JumpSeat – a digital adoption platform that provides efficient, effective, and permanent fix for one of the biggest challenge areas of technology implementation. It supplies users with customized, role-based learning experiences that adapt to their needs to drive learning, understanding, and adoptions. Delivering Real-time Training, In-App Experience, and Persona-Based & Customized Learning Paths. Leverage over 30+ prebuilt New Experience guides or build your own!

If you are interested in a demo sign up here.


Yesterday, our CEO, Nicholas DeBenedetto, launched a company-wide initiative and asked each employee to purchase a $100 gift card at a local restaurant to be reimbursed immediately.

Kindness has never been more important.

Share an idea to #leapforlocal and show us how you plan to #payitforward. From buying groceries for an elderly neighbor to donating to a local food bank, give us your ideas for giving back and include the hashtag #leapforlocal.

Together, we can make a difference.